Frequently Asked Questions

AstraDrop curates useful global upgrades and ships them through verified supplier routes. We keep the trade-off clear: better product selection, honest import delivery, and no fake local-dispatch promises.

Where does AstraDrop ship?

Current checkout lanes are focused on Kenya, the United States, Canada, Australia, and New Zealand where the product route is supported. We are not actively promising EU or UK delivery until VAT and fulfilment responsibilities are confirmed in writing.

Is shipping included?

For current Kenya hero products, standard import shipping is included in the product price. You should not see a surprise USD 25 shipping line at checkout for those products.

How long does delivery take to Kenya?

Most Kenya import orders are expected in 3-5 weeks after processing. Rare customs, airline, or courier delays can take longer, so we do not promise same-week delivery unless a product page says that clearly.

Can duties, taxes, or clearance fees apply?

Yes. Some import routes are DDU, which means duties, taxes, or courier clearance fees may be requested by customs or the courier before final delivery. We disclose this because surprises after checkout damage trust.

Do you offer M-Pesa, cash on delivery, same-day delivery, or local pickup?

Not at the moment. AstraDrop currently uses card checkout. We do not claim same-day Nairobi dispatch, boda delivery, local stock, M-Pesa, cash on delivery, or duties-paid delivery unless those options are shown clearly on the product page or at checkout.

Why are some prices higher than marketplace gadgets?

We price products to include verified import shipping where possible, support the order properly, and avoid low-quality products that are easy to find locally. If a product is common, weak, or not worth importing, we remove it from the promoted catalogue.

How do I ask a question before ordering?

Message @astradropstore on Instagram or use the store contact page. Ask before ordering if you want us to check a route, delivery expectation, or product fit.

What if my order arrives damaged or wrong?

Send your order number plus clear photos or video as soon as possible. We will review the issue against the supplier route and work on a replacement, refund, or fair resolution where the claim is valid.